About Insect Lore Bonus Gifts If your Order Subtotals $50 or More, Insect Lore will give you Free Bug Stuff! Here's how it works: 1. Subtotal your Insect Lore order. 2. Compare your subtotal to the totals below (For instance, if your subtotal equals $75, you qualify for the free Ladybug Locket bug viewer). Your subtotal must be at least $50 to receive a bonus gift. This does not include tax or shipping. Each Bonus Gift has its own gift code. A full description of the item can be found on the item's page here in the store. 3. Type in the Bonus Gift Code in the Bonus Gifts Code space provided when checking out. 4. Your free bonus gift will be shipped to you with your order! That's all there is to it. However, you must request the bonus gift at the time you place your order. One Bonus Gift per order, please. We cannot extend bonus gifts to previously-placed orders. $50.00 - $99.99: Bug Viewer - A $2.99 value Bonus Gift Code: 9000 $100.00 - $199.99: Painted Lady Butterfly Culture Certificate - A $14.99 value! Bonus Gift Code: 9001 $200.00 - $299.99: Butterfly Garden with Certificate for 5 Live Caterpillars - A $24.99 value! Bonus Gift Code: 9002 $300.00 or more: Butterfly Pavilion with Certificate for 10 Live Caterpillars - A $32.99 value! Bonus Gift Code: 9003 Shipping Information Shipping and Handling Charges on U.S. orders are as follows: Up to $19.99: $5.99 $20 to $29.99: $6.99 $30 to $39.99: $7.99 $40 to $49.99: $9.99 $50 to $59.99: $10.99 $60 to $79.99: $12.99 $80 to $99.99: $14.99 $100 to $150: $16.99 Orders over $150: 11% of total Two to Three Business Day Rush Orders are charged an additional $10; Overnight Delivery Rush Orders are charged an additional $20. Note that Insect Lore cannot guarantee Rush deliveries on weekends when UPS and FedEx do not deliver; we cannot Rush Saturday and Sunday deliveries, and we are unable to Rush to Alaskan and PO Box addresses. Also, Insect Lore cannot ensure that your Rush order will be delivered the next day if your order is placed after 1:00pm Pacific time. International Shipping and Handling is not handled by this web engine; costs differ according to destination, plus an additional $20.00 handling charge. We cannot rush orders overseas. Because of shipping delays, we can't safely send live critters to FPO, APO and AE addresses. These shipments are not guaranteed. 7.25% sales tax is applied only to California orders. All orders are shipped from our facility within 3 business days. Claims & Returns: Before returning anything, please call 800-548-3284 for a return authorization number. Packages returned without this number cannot be accepted. All claims for missing items, damaged goods, or defective merchandise must be made within 10 working days of receiving them. If returning an item, please use the original box and include all paperwork. Unless damaged, curricula, videotapes, filmstrips, software, CD ROMS, cassettes and record albums are nonreturnable. Merchandise returned will be credited to your account if in saleable condition. Important Ordering Information If you have any trouble at all, just call us at 1-800-LIVE BUG, or email us at livebug@insectlore.com. A Note To Schools, Organizations and Institutions: We will accept purchase orders by mail or fax only. Call-in purchase orders are not accepted. You may also place an order on your own letterhead or on our order form. Please include a signature from a billing authorization official. Ordering Live / Ordering with Certificates: If you are ordering live specimens, make sure you are ready to use them. All shipments containing live materials must be opened immediately upon receipt. If you are a school and your orders arrive at a warehouse, make arrangements to have your living materials handled. We cannot be responsible for live shipments that are left unattended. If you are not sure, order certificates. If you order certificates, put them in a safe place. Your original certificates must be returned by mail before the live specimens can be shipped. You can redeem your certificate by fax. Just fax to 661-746-0334. We cannot redeem certificates by phone and cannot be responsible for lost certificates. Gift Certificates: Gift certificates are available at $10.00 or more. Call 1-800-LIVE BUG for more information. Ordering Offline In the USA: By Phone: Call us toll-free at 1-800-LIVE BUG (1-800-548-3284). We accept MasterCard and Visa. Please have your credit card ready before calling. $10.00 minimum, please. Monday - Friday, 8:00 to 5:00 Pacific Time. By Fax: Fax to 1-661-746-0334. If ordering from a school, organization or institution, please fax your order on company letterhead or on our order form. Please include a signature from a billing authorization official. 24 hours a day. By Mail: Insect Lore Box 1535 Shafter, CA 93263 Insect Lore accepts MasterCard, Visa, check or money order. In Europe: Contact Insect Lore's UK division by E-Mail: sales@insectlore.co.uk By Phone: +44 1726 860 27. By Fax: 24 hours a day, 7 days a week: +44 1726 862 847. By Post: Insect Lore Europe Unit 11, Indian Queens Trading Estate Warren Road, Indian Queens Cornwall TR9 6TL ENGLAND Confused? Just email us at livebug@insectlore.com Insect Lore: Celebrating our 37th year with butterflies and bugs! Insect Lore was founded in 1969 in California's San Joaquin Valley by Carlos White, an entomologist. He had an idea to create a kit through which people of all ages could witness the metamorphosis of a real, live butterfly. It seemed like a great idea - but the key to its success would be to create a recipe for caterpillar food. This would enable the caterpillars to eat and get enough nutrition to become healthy adult butterflies. How hard could that be? After three long years of trial and error, Mr. White finally came up with a successful diet for the Painted Lady butterfly caterpillars. It was then that The Butterfly Garden was born. The concept was simple: customers would go into a store and purchase The Butterfly Garden which included a certificate that could be mailed to our "butterfly nursery" in order to receive live caterpillars. The caterpillars would be shipped to the customer in a special jar that included Mr. White's unique caterpillar food. In time, the caterpillars would eat the food, change into chrysalides, and finally emerge as adult butterflies in The Butterfly Garden hatching box. After a few days of observation, the butterflies would be set free - delighting both the customer and the butterflies. Today, nearly 37 years later, over 32,000,000 caterpillars have been shipped from Insect Lore's facilities in Shafter, California and Milton Keynes, England. And we've introduced The Butterfly Celebration - a specially designed butterfly releasing set for weddings and other special occasions. In addition to butterfly kits, Insect Lore offers ants, ladybugs, silkworms and worms, frogs, and other living science experiments. Although this internet site features all the items our catalog offers, you can request our print catalog by clicking the Request Our Catalog link, by calling 1-800-LIVE BUG, or by contacting us by email at catalog@insectlore.com.